Versa 2 won't be found by mobile device

[Lindaja]

Trying to find device to sync. Trying to update today.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Lindaja, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it's having a hard time to be found by your mobile device and won't update.

I would like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if it syncs properly.

Regarding the update issue, is about the firmware update?

Keep me posted! 😀

[Lindaja]

IPA syncs to watch but won’t find our WiFi for music download used to work just find until google

[JuanJoFitbit]

@Lindaja Thank you for getting back. Please try setting up your Versa 2 from scratch. After this, make sure to follow the steps listed in this help article in order to download music.

Hope this helps.