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Versa 2 won´t change time and will not show steps on App

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‎12-22-2022 06:10 - last edited on ‎12-23-2022 06:12 by Fitbit Moderator

‎12-22-2022 06:10 - last edited on ‎12-23-2022 06:12 by Fitbit Moderator

I am traveling for holidays and changed time zones. I followed instruction on line but Versa 2 will not change time. Also my Versa 2 will not show steps in App on my Android smart phone. Any tips to solve these problems would be appreciated.

 

 

Moderator edit: updated subject for clarity and label. 

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‎12-23-2022 05:24 - edited ‎12-23-2022 09:10

‎12-23-2022 05:24 - edited ‎12-23-2022 09:10

Hi @ValleyRyder - it would seem the watch is not syncing properly, try these 2 links

 

Why won't my Fitbit device sync?

 

How do I change the time on my Fitbit device?

 

Note: Logout of the app and restarting your phone and watch often cures the problem.

Author | ch, passion for improvement.

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‎12-23-2022 07:39 - last edited on ‎07-09-2024 07:44 by Fitbit Moderator

In response to Guy_

‎12-23-2022 07:39 - last edited on ‎07-09-2024 07:44 by Fitbit Moderator

Welcome to the Fitbit Community, @ValleyRyder. I´m sorry to hear that your Versa 2 won´t change time and that it doesn´t show steps on the App.

Please pair your device again with your account. Follow the instructions of: How do I set up a replacement device or add another device to my account?

Thank you for your advise @Guy_.

Have a nice day!

Andrea | Community Moderator, Fitbitp>

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