Versa 2 won't charge or turn on

[Roydaman]

Fitbit versa2 frozen wont turn on or charge Tryed everything just dead not happy as it was a gift from my son.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Roydaman. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

To better assist you, may I know the troubleshooting steps you tried?

As a first approach, I'd recommend restarting the Versa 2. For instructions, see How do I restart my Fitbit device?

If the restart doesn't work and the Versa 2 does not vibrate while trying to perform the restart, I'd suggest trying the below steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove the Versa 2 from the phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Hope that helps!

[Roydaman]

Nope it just wont reset ..try everything  just a piece of crap.

[MarreFitbit]

@Roydaman I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

[Roydaman]

Thankyou all sorted now there sending me a new one.thanks again...

[MarreFitbit]

@Roydaman Awesome! I'm glad to hear our Support Team was able to help!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!