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Versa 2 won't charge

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‎09-21-2021 02:20 - last edited on ‎09-21-2021 04:14 by Fitbit Moderator

‎09-21-2021 02:20 - last edited on ‎09-21-2021 04:14 by Fitbit Moderator

My Versa 2 will not charge. . . Just a black screen and occasionally shows a solid white line across the edge of screen  and the outline of a battery symbol with an 'exclamation mark' symbol through the centre of it..!! Any suggestions please..??

 

 

Moderator Edit: Clarified subject

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‎09-21-2021 04:15 - edited ‎08-11-2023 07:03

‎09-21-2021 04:15 - edited ‎08-11-2023 07:03

Hi there, @Mickey01. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-21-2021 04:15 - edited ‎08-11-2023 07:03

‎09-21-2021 04:15 - edited ‎08-11-2023 07:03

Hi there, @Mickey01. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please follow the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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