Versa 2 won't charge

[Bels84]

My Versa 2 has been on charge for 2 days now.  When u take it off it is either flat or almost flat. Or Saturday it wouldn't even turn on. I had to put it on the charger.

The screen keeps turning on and off. Or i cannot select any of the screens. It randoms selects its own choices. 

I have held side button down to reset it many times. Not helping.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Bels84. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. 

If you haven't done so yet, I suggest following the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging?

Hope that helps. 

[Bels84]

Hi Maria

I have tried cleaning the pins. New charge location. Resetting. Yesterday i got ot charge to 99% cause it was time to leave for work. It qwnt flat within 6 hours now wont turn on at all and wont charge.

[MarreFitbit]

@Bels84 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.