Versa 2 won't charge

[Mariebat]

Fitbit failing to charge. Power to charger ok

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Mariebat. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not charging properly, I'll be glad to help you.

As a first approach, please restart your Versa 2 as described in this help article How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, confirm that you've tried the following steps:

• Clean the charging contacts on the back of your Versa 2 using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Let me know how it goes. 

[Mariebat]

All sorted!! Thank you so much!
Marie

[MarreFitbit]

@Mariebat Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!