Versa 2 won't charge

[TammyT74]

I have a versa 2.  Haven't had any problems with it until now.   It hasn't synced in over 12 hours and shows a red exclamation point by sync now in app.    I've tried repeatedly to make it sync from app and watch with no luck. Any suggestions

[JuanJoFitbit]

Hi @TammyT74, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I would like to follow up and help you with your Fitbit Versa 2 since it won't take a charge and it won't sync your data. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please follow the troubleshooting steps that are listed in this help article. After this, try the steps included in this help page in order to fix the syncing issues.

Keep me posted on the outcome.