Versa 2 won't charge

[Rebecca6821]

Hey @MarreFitbit , I am wondeering as to what's wrong with my fitbit. It's no longer charging anymore even though I've tried using both my chargers and did some troubleshooting from your website.. Thanks..

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Rebecca6821, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior. Thanks for the details provided in your post and for taking the time to troubleshoot your watch prior to posting here, I'll be glad to help you.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Hope this helps you to get back on track. Let me know if you need further assistance. 

[Rebecca6821]

Hi Marre, thank you for assisting me even though it is a weekend.

I have been trying to follow your steps but I still do not see any syncing or anything. It doesnt even show it on my app! It's as if its completely dead..

[MarreFitbit]

Hi there @Rebecca6821, thanks for getting back and for the update. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.