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Versa 2 won't charge

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‎11-03-2020 18:20 - last edited on ‎11-04-2020 10:22 by Fitbit Moderator

‎11-03-2020 18:20 - last edited on ‎11-04-2020 10:22 by Fitbit Moderator

My Versa 2 has stopped charging.  I’ve tried the rubbing alcohol and still nothing.  Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎11-04-2020 10:21

‎11-04-2020 10:21

Hi @Sigh1234, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 has stopped charging. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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