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Versa Lite: Data not cleared sync and try again

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‎11-04-2020 08:10 - last edited on ‎11-04-2020 13:44 by Fitbit Moderator

‎11-04-2020 08:10 - last edited on ‎11-04-2020 13:44 by Fitbit Moderator

I can't connect my fitbit versa lite watch because it's says on it data not cleared sync and try again, how can I sort it out, please text me back the answer

 

Moderator Edit: Clarified subject

 

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‎11-04-2020 10:09

‎11-04-2020 10:09

Hi @Carolinejones22 

 

It sounds like you're having problems syncing your device with the mobile application.   I'm moving your post to the Versa forums and someone there can assist you.

 

Gordon

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
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‎11-04-2020 13:43

In response to Gordon-C

‎11-04-2020 13:43

Hi @Carolinejones22, welcome to the Community Forums!

 

Thanks for bringing this to our attention. Let me share with you that the message your Versa Lite is showing is because the firmware update process wasn't completed. That being said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

@Gordon-C Thanks for your help and for moving this post to the Versa forums! 

 

Please keep me posted.

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