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Versa 2 won’t charge

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‎11-27-2020 14:16 - last edited on ‎11-30-2020 16:56 by

‎11-27-2020 14:16 - last edited on ‎11-30-2020 16:56 by

I bought the for my daughter for Christmas last year and we can’t get it to charge.  I just bought a new charger and it still only comes on briefly but then goes to black screen.  I’ve tried resetting but it won’t respond to that.  I’m very disappointed with this as it hasn’t even been a year.  My Apple Watch is 3 years old without  problems.  I won’t invest in a Fitbit again if this can’t be resolved.  Any ideas?

 

 

Moderator edit: subject for clarity 

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‎11-30-2020 16:55

‎11-30-2020 16:55

Welcome to the Fitbit Community, @taradeans.

 

I appreciate your participation in the Forums and sharing that your daughter's Versa 2 won't charge. Thank you for trying to resolve this and providing the additional details. I totally understand how you are feeling and I am here to help. I recommend following the complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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