Versa 2 won't turn on

[Griff22]

Hi

My Versa 2 has died?? The screen is blank, so trying a reboot doesn't work. 

The charger is okay, and the terminals are clean.

It was working perfectly yesterday???

It's about 3 months out of warranty, so I'm hoping someone can help??

Cheers

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Griff22, welcome to the Community Forums.

Thanks for your post and for trying some troubleshooting steps. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Looking forward to your reply.

[Griff22]

Hi

No, it's completely unresponsive.

When you place it in the charger, the fitbit icon displays, then the usual
display, followed by a blank screen.
I've tried removing it from the charger during this period, but it
instantly goes blank.
It does show it as being fully charged??
Have tried all of the reboot/reset options, but with no display, this
hasn't worked either??

Cheers


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[RicardoFitbit]

Your update is appreciated @Griff22 

I appreciate all the details that were shared with me, certainly, your Versa 2 isn't working the way it was designed. That being said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.