Versa 2 won’t charge

[Orlaghhhh]

My versa 2 died and won’t turn back on

[SunsetRunner]

Hello @Orlaghhhh 

When was it charged last? Try charging it and make sure there is no residue/debris on the tracker or charger cable that could interfere with proper charging, plus you should make sure the tracker is properly aligned with the charging pins. Also check if the USB port or electricity outlet is working. Maybe the Versa 2 just appears dead because the screen is black so try to restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm.
If that fails try changing the clock face through the Fitbit App. Open the Fitbit App, tap profile picture then scroll down and tap Versa 2 then tap gallery. Try changing it to the original clock face or preferably one made by Fitbit. 
If your Versa 2 continues to not respond in any way I would suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

I’m hopeful the troubleshooting tips resolve the issue and reaching out to support won’t be necessary 

[Orlaghhhh]

Hi,

I’ve tried all the mentioned, I can see on my app it says the battery is dead so I’m pretty sure it just isn’t charging, I’ve tried everything else so it’s either the Fitbit charging cable that’s broken or my watch. I don’t have another charger though so can’t try a different one!

I can go and look in one of the euro shops and see if I can find another charger and see if it works?

However I had noticed my watch was dying unexpectedly a lot before this very soon after being charged.

Regards,
Orlagh.

Sent from my iPhone

[SunsetRunner]

Hello again @Orlaghhhh 

You said you can tell by the Fitbit App that the battery is dead. (I’m assuming you can see the battery level of your Versa 2 in the syncing area when you swipe the page downward) Is your Versa 2 still collecting data such as steps etc and displaying them in the Fitbit App even with your Versa 2 having a black screen? Look at your mobile device’s Bluetooth to see if your Versa 2 is still listed as connected. It might be that your charging cable is broken but it’s hard to say without trying another charger. 
If a new charging cable doesn’t fix the issue then I’d contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. There’s a link on that page to connect to live chat.