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Versa 2 won't charge

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‎08-14-2022 16:30 - last edited on ‎08-15-2022 16:58 by Fitbit Moderator

‎08-14-2022 16:30 - last edited on ‎08-15-2022 16:58 by Fitbit Moderator

For over a week now, I've tried to charge my versa 2. The screen lights up and shows it's charging but the battery symbol stays at 0% no matter how long I leave it on the charger. Not sure what to do now or if it's still under warranty. 

 

Moderator Edit: Clarified subject

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‎08-15-2022 16:59 - edited ‎08-14-2023 10:31

‎08-15-2022 16:59 - edited ‎08-14-2023 10:31

Hi there, @scooper83. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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