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Versa 2 won't charge

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‎06-12-2023 20:53 - last edited on ‎06-13-2023 05:23 by Fitbit Moderator

‎06-12-2023 20:53 - last edited on ‎06-13-2023 05:23 by Fitbit Moderator

 when I took off the charger, after few hours when I tried to again restart the versa, it showed me a 0% battery notification. When I put it back to charging, it again turns black and shows nothing (not even the 0% notification). Not sure what is happening with the device. Can you please help?

Update: Not even able to contact any one via call or email

Moderator Edit: Clarified subject

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‎06-13-2023 05:42 - edited ‎06-13-2023 05:42

‎06-13-2023 05:42 - edited ‎06-13-2023 05:42

Hi there, @Nagpalprateek76. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you managed to get in touch with our Support Team after posting here. If you haven't done so yet, please check your inbox.

In the meantime, please see Why isn't my Fitbit device's battery charging?

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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‎06-13-2023 20:33

In response to MarreFitbit

‎06-13-2023 20:33

Hi Team

 

I have tried all the possible methods mentioned but still not able to charge my versa 3. Feeling the product is worthless. No one to guide no one to repair no one to replace.

Please help

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‎06-19-2023 03:34

In response to MarreFitbit

‎06-19-2023 03:34

Hi Marre. I have tried all the possible combinations but still my fitbit is not charging. Please help me as I am not able to contact the customer care as well. My watch is under 12 months old

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