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Versa 2 won't connect to my phone

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‎01-16-2021 08:43 - last edited on ‎01-17-2021 12:11 by Fitbit Moderator

‎01-16-2021 08:43 - last edited on ‎01-17-2021 12:11 by Fitbit Moderator

Just received this watch for Christmas. Worked for 2 wks. Now, watch displaying incorrect time, won’t sync with the app, cannot connect to wi fi even though standing next to router. Have gone through all suggestions and not resolved. HELP!!! Ready to return it. 

 

 

Moderator Edit: Clarified subject

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‎01-17-2021 12:14 - edited ‎09-21-2023 03:43

‎01-17-2021 12:14 - edited ‎09-21-2023 03:43

Hi there @Logerhed, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note your watch is showing an incorrect time as it hasn't synced yet so the time can't be updated. 

Moving forward to the troubleshooting steps, please confirm that you've covered all steps recommended in these two help articles:

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-17-2021 12:14 - edited ‎09-21-2023 03:43

‎01-17-2021 12:14 - edited ‎09-21-2023 03:43

Hi there @Logerhed, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note your watch is showing an incorrect time as it hasn't synced yet so the time can't be updated. 

Moving forward to the troubleshooting steps, please confirm that you've covered all steps recommended in these two help articles:

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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