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Versa 2 won't hold a charge

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‎01-09-2020 02:18 - last edited on ‎01-10-2020 15:56 by Moderator Alum

‎01-09-2020 02:18 - last edited on ‎01-10-2020 15:56 by Moderator Alum

After only 2 weeks purchasing a Versa 2 the battery life drained drastically, wont even last half a day its back on the charger to charge up, very convenient 

 

 

Moderator edit: subject for clarity

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8 REPLIES 8

‎01-10-2020 15:56

‎01-10-2020 15:56

Welcome to the Forums, @Islandlova17.

 

If your Versa 2 isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-11-2020 05:38

‎07-11-2020 05:38

I've had my Versa 2 for 7 months and now it will charge to 100% and then shut off with no battery life within 10 min. It's useless to me at this point. Very disappointed, I paid $200 for it.

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‎08-09-2020 12:24

In response to jennier

‎08-09-2020 12:24

Mine is doing the same thing.  I'm going to see if I can get it fixed or replaced.  It's still under the 1 year warranty.

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0 Votes

‎08-13-2020 06:46

In response to AlejandraFitbit

‎08-13-2020 06:46

I tried all those recommendations for extending the battery life and nothing works. It's dead after 24 hours. 

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‎08-13-2020 07:20

In response to StephBirman

‎08-13-2020 07:20

good luck!

Sent from Yahoo Mail on Android
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0 Votes

‎08-13-2020 07:32

‎08-13-2020 07:32

My battery won't even last a full day! It says it is fully charged in the morning and I am lucky if it stays charged for 4 hours! It was like a light switch happened as it was working fine for 1 week and then boom -- no more! I loved my first FitBit and got a new one for Christmas and this one has given me nothing but problems - from never allowing updates, to my bands breaking and now the battery life going in 4 hours.

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‎10-03-2020 06:49

In response to jennier

‎10-03-2020 06:49

Mine is doing the same thing. How do we get a replacement?

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‎10-03-2020 09:22

In response to ABROWNLEE

‎10-03-2020 09:22

I called customer service and they had me do a battery test that required I turn off all apps (which really were off anyway), fully charge the watch and then sync the watch several times the next day to record the rate the battery was losing the charge. They eventually confirmed the unit I had was bad and they immediately sent me a new Versa 2 which seems to be working fine.  It was a pain but the folks were helpful.

Best Answer