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Versa won't turn on

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‎10-02-2020 08:56 - last edited on ‎10-02-2020 17:56 by Fitbit Moderator

‎10-02-2020 08:56 - last edited on ‎10-02-2020 17:56 by Fitbit Moderator

hi

I am most annoyed that my versa has just gone off afyer being fully charged with no reason to do so. I tried charging it again hoping this would work but no. This has happened shortly after the warranty has run out and I'm hoping you can do something about it as this is the 4th fitbit I have purchased 😔 regards 

 

Moderator Edit: Clarified subject

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‎10-02-2020 17:56

‎10-02-2020 17:56

Hi @Vickabbo, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. I was informed by our Customer Support team that they received your email regarding the inconvenience you're currently experiencing with your Versa and soon they'll send you information to get you back on track. Please keep an eye on your email inbox because they'll be in touch with you soon.

 

In the meantime you receive communication from them, don't hesitate to ask me any questions you may have.

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‎10-03-2020 09:22

In response to RicardoFitbit

‎10-03-2020 09:22

Hi thanks for your response.

Hopefully it will be resolved soon as I said this is the 4th watch I have
purchased and I Will NOT buy another!

Regards
Vic
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