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Versa 2 won't load a new clock face

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‎10-23-2020 23:54 - last edited on ‎10-24-2020 06:37 by Fitbit Moderator

‎10-23-2020 23:54 - last edited on ‎10-24-2020 06:37 by Fitbit Moderator

My versa 2 will not sync a new Fitbit watch face. I have tried deleting the app and starting again but it still says it can’t sync try again later. Any ideas?

 

 

Moderator Edit: Clarified subject

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‎10-24-2020 06:39

‎10-24-2020 06:39

Hi there @Natasah, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't download a new clock face, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here.

 

If you haven't done so yet, please following the steps below:

 

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Versa 2.
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎10-24-2020 06:39

‎10-24-2020 06:39

Hi there @Natasah, welcome to the Community Forums. I'm sorry to hear that your Versa 2 won't download a new clock face, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here.

 

If you haven't done so yet, please following the steps below:

 

  1. Make sure mobile app and Firmware version are up-to-date.
  2. Restart your Versa 2.
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.

 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-25-2020 15:00

In response to MarreFitbit

‎11-25-2020 15:00

Hi there @MarreFitbit,

I have just received my brand new Versa 2 after my Blaze battery died....it only lasted 4.5 years which was a bit disappointing...anyhow my issue is exactly the same as @Natasah ….did the above recommendation resolve the issue?? as I just cant seem to load a clock face option.

Thanks,

Shane

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