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Versa 2 won't load apps

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‎08-05-2023 08:52 - last edited on ‎08-05-2023 09:07 by Fitbit Moderator

‎08-05-2023 08:52 - last edited on ‎08-05-2023 09:07 by Fitbit Moderator

My versa 2 is not downloading any apps. It is always telling it’s almost done and then it shows the install button again

Moderator Edit: Clarified subject

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‎08-05-2023 09:09

‎08-05-2023 09:09

Hi there, @Jcghjcbghjbhjcg. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try the following steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another app/clock than the one you want to switch to using the app/clocks app, as well as in the gallery choose the same app/clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎08-05-2023 09:09

‎08-05-2023 09:09

Hi there, @Jcghjcbghjbhjcg. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

If you haven't done so yet, please try the following steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another app/clock than the one you want to switch to using the app/clocks app, as well as in the gallery choose the same app/clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes