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Versa 2 won't pair anymore

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‎09-19-2023 04:29 - last edited on ‎09-19-2023 07:56 by Fitbit Moderator

‎09-19-2023 04:29 - last edited on ‎09-19-2023 07:56 by Fitbit Moderator

My versa 2 hasn’t worked for weeks now just says collecting data. I’ve tried everything. I can’t or I don’t know my 4 digit pin to reset either. What do I do thanks 

Moderator Edit: Clarified subject

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‎09-19-2023 07:58 - edited ‎09-19-2023 07:58

‎09-19-2023 07:58 - edited ‎09-19-2023 07:58

Hi there, @Melanie2222. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 and taking the time to troubleshoot it before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎09-19-2023 09:25

In response to MarreFitbit

‎09-19-2023 09:25

I also have a problem syncing my versa 2. It was ok on Friday & watch is working, but not linking info to phone so not showing sleep patterns. I am fairly elderly & have been struggling to get into my app as it was not accepting my password. Moved it to my Google account so think that's ok now, can you please help me link it to my phone once again? It has worked fine for a year...

 

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‎09-21-2023 05:33

In response to Anitazzz

‎09-21-2023 05:33

It has sorted it self out by running out of charge (as no connection I wasn't notified to charge it) In other words, just had to turn it off & on again! I should have known...😂

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