Versa 2 won't pair to my phone

[JasonDS]

My versa 2 has stopped pairing with my phone. I've tried re doing it, it won't work. I've tried uninstalling the app, I've tried turning everything on and off like the instructions say, still nothing. This has been going on for two days now, can anyone help before I throw it out of the window please

Moderator Edit: Clarified subject

[Shazblan]

Thanks i got the message Sent from my Samsung Galaxy smartphone.

[ElaMcVan]

Thank you Tammy that is exactly what I will do. Cause I have tried everything else.  

[oevilone]

How do you reinstall the last working version? I would love to be able to be able to fully use my FitBit and not have to undergo several months for a fix, as you did previously. Thank you for any advice! I have a Samsung and use Google Play too, just have never uninstall went to a previous version of anything before.

[oevilone]

I replied to you asking how, then scrolled further and saw this, thank you so much!!

[oevilone]

Thank you thank you thank you thank you THANK YOU Tammy!!! My FitBit is syncing again!! I will always be sure to check the forums and google play reviews before hitting 'update' again! (I never have anything auto-update). You've made my day and I'm sure many others!!

[ElaMcVan]

Oh my thank you so much Tammy for all the information.  I was having trouble figuring out how to get the earlier version. 

[SunsetRunner]

@TammyKinPA 

Great job Tammy!! I just got off with tech support all but begging them to make the previous version available to those affected by this problem. They have all fallen in line with the "compatible phone" blurb as an answer to this and it doesn't look like they are gonna budge from it - dis-satisfied customers (who were happy yesterday!) be **ahem**ed!!

I had come here to basically say the same thing but you had already posted it so hopefully folks are working around the problem as you have suggested. I do kinda feel sorry for those who aren't quite as adept at working their way around a smart phone though!!

Anyone needing a little help getting through Tammy's excellent instructions can feel free to PM me and maybe I can help you through it.....

[AJtracker]

I have the same problem as everyone else. Real problem since I've updated the App. Uninstall/reinstall app, restart Versa 2, unpair, turn bluetooth off/on, went thru whole diy troubleshooting and still nothing.  This morning I was able to connect using my windows desktop, it took several tries, so I thought I could sync with it every night at least.  But now my Windows fitbit app can't find my Versa 2 either.  And after all troubleshooting still nothing.

Had my Versa 2 since April 2020, worked with my Samsung A10e, whole time, although some connectivity issues when updates available. Now I cannot sync to anything.  This is SUPER frustrating!!

[SunsetRunner]

I have the same problem. Syncs when it wants to with no rhyme or reason. I was on a step streak that it now has dropped back to 4 days for no reason.  It’s impossible to feel that the information is trustworthy. Why bother ?!!

[valetrail]

Thanks so much, Tammy. I did as you advised and miracle of miracles, I am now synced.

[AJtracker]

Thanks Tammy. Fitbit should really have a feature in settings to revert back to previous working version. Since this issue keeps coming up with updates. So irritating!

[mrsjonesy12]

Just wanted to let you know that you are a lifesaver (ok, being a little dramatic...)! I was so fed up with all things fitbit and pretty mad that I just spent a fair amount of money on a smartwatch that no longer worked (I had only had it 10 days before the latest update). I followed your advice and BOOM! It works again! Thank you, thank you, thank you!

One last question: the app keeps telling me that my smartwatch itself needs a new firmware update (I have a versa 2). Should I update it? Or is that what started this whole mess in the first place?

[TammyKinPA]

I ask myself that question every time.  So far I have done them all with no (major) ill effects, but I shudder to think what a bad one of THOSE would be like since I'm sure it would be beyond my capabilities to do anything about it.  As a side note, I find it a little alarming just how many firmware updates I've been getting for my Versa 2.  I can only recall doing maybe a total of 2 firmware updates for my Charge 2, and I wore that tracker for 3 1/2 years.  I've gotten 2 for my Versa 2 already and I've only had it a month.

[ash8410]

The same thing happened to me. All of a sudden on 1/25 it stopped syncing with my LG Stylo 4. I realize this is not on the compatible list, but it has worked for 2 months previously. This is ridiculous. I also contacted fitbit and there is no way to transfer the data from my Versa 2 to the computer or phone via USB cable or other method. Also ridiculous. I will have to send it back.

[TammyKinPA]

Ashly - You might have missed it but there is a workaround solution posted in this thread.  Go back to the first page and you will find instructions that may help you get your Versa talking to your phone again.

[fvdief]

@TammyKinPA thanks a lot for the fix! I’m just really scared of downloading an app package and can’t seem to find version 3.36.1 on one of the “big” sources... do you have a trustworthy source you can share (by PM if it’s possible? I’m new here ^^)

hoping this message doesn’t get deleted too soon...

[TammyKinPA]

@fvdief can you try to PM me?  I have tried to PM you and it keeps telling me that there are no matches for your user name. If you can PM me then I can probably reply.

And it's 3.26.1 (not 3.36.1) that I found, but any recent version prior to 3.37 should work.

[Shazblan]

Its kind of good to know I'm not the only one who is having this problem, i haven't tried taking it back to the last update yet not had chance, but I've just been in touch with fitbit through live chat and he has told me that they know about this issue and their team are working on a fix for it. So lets keep our fingers crossed something comes soon Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

@Shazblan 

I was told by tech support that since my phone is not on the compatible list, too bad - so sad.... There is no need to "fix" the update because it works correctly on compatible phones. If your phone is not on the compatible list, you should really think about rolling back to the previous version as suggested by @TammyKinPA above....

Edit: I see there is now a new update 3.37.1 but it doesn't say if this corrects the issues caused by 3.37 with non-compatible phones (that did/do work with previous versions). If this does correct those problems, I guess it is an acknowledgement by Fitbit that they screwed up.....

[Irishtech]

Uninstalled app on my Samsung J3 and installed new version app from Google Play and all was good again, syncing back to NORMAL!