Versa 2 won't pair with Bluetooth

[Pattimruk46]

My versa 2 is stating pair your phone in your settings app, under Bluetooth

Moderator Edit: Clarified subject

[CindyMFitbit]

Hi there @Pattimruk46. Welcome to the Community Forums. Thanks for the details shared in your post. 

Please follow these steps, some of which you have already done, but the order is important:

• Restart your Versa 2.
• Please on the mobile phone, go to Settings> Bluetooth, and remove all connections that are there with the Fitbit device. (Forget, ignore or unpair the device depending on the version of the mobile phone's operating system)
• Turn off the bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn the bluetooth on again, but do not try to connect to the tracker from here.
• Go to the app. From here, try setting up the tracker as a new device, see How do I set up my Fitbit device?

Hope this helps.