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Versa 2 won't provide accurate GPS data

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‎09-06-2020 03:10 - last edited on ‎09-09-2020 06:05 by Fitbit Moderator

‎09-06-2020 03:10 - last edited on ‎09-09-2020 06:05 by Fitbit Moderator

Hi, I was wondering if folks are having issues with GPS tracking since the recent update? The tracking seems to be extremely inaccurate and keeps losing connection /signal - the same course I would usually run is now tracking about 1km less...

 

This was never an issue prior to the update. 

Any help, advice or guidance would be useful. M

 

Thank you.

 

 

Moderator edit: updated subject for clarity

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‎09-09-2020 06:04

‎09-09-2020 06:04

Hi @GingerBel, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa 2 is not tracking accurate GPS data. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they assisted you via email. In case the issue persists, please reply to their last email and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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‎09-09-2020 06:18

In response to JuanJoFitbit

‎09-09-2020 06:18

Since this has happened, the face of my Versa has come away from the watch. I’ve brought it back to the store and it has been sent away somewhere for assessment.

It’s not even 12 months old and I’m so disappointed that this has happened. I’m hoping it’ll be fixed/sorted, but if not, I’ll be buying a Garmin. Every single one of my Fitbits has broken within 12 months of purchase which is terrible and does not instil any confidence in the FitBit brand unfortunately.

Hopefully I get a positive outcome/resolution.

Thanks for the response.

Sent from my iPhone
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