Versa 2 won’t quit loading

[JMdavis]

I have been unable to use my new Versa 2 because it is stuck on loading. 

[SunsetRunner]

Hi @JMdavis , could you be so kind to be a bit more specific what you exactly mean? regards kuzibri 

[JMdavis]

I charged my new Versa 2. It always says loading on the watch. I’ve tried rebooting both the watch, and iPad several times. I am able to get heart rate, steps, and track my sleep, but I have a constant note on my watch that says “loading” so I don’t have a normal watch face.

[SunsetRunner]

Hi @JMdavis , reset your Versa 2 by long pressing the left button untill you see the Fitbit logo and release the button. You may have to do that several times in a row. Regards kuzibri

[JMdavis]

I tried that before asking for your help.

[SunsetRunner]

Hi @JMdavis , since your Versa 2 is brand new and thus under warranty, contact Customer Support asap. Regards kuzibri