Versa 2 won't respond

[Swinther]

Hello,

I tried updating my Fitbit and it froze and won’t sync with my phone/app anymore. It’s been like this for a day. Any idea how to fix this?

Thanks!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Swinther, welcome to the Community Forums. I'm sorry to hear about your Versa 2's recent behavior after trying to update it, I understand where your concern is coming from. I'll be glad to help you.

If you haven't done so yet, please restart your Versa 2 by following these steps: How do I restart my Fitbit device?

If the restart doesn't work I'd like to ask if when you performed the restart on your watch you felt a vibration? If your watch did not vibrate, please try the steps below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?

[Swinther]

Hey,

unfortunately that didn’t work. 

[MarreFitbit]

Hi there @Swinther, welcome to the Community Forums. 

I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.