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Versa 2 won't respond

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‎03-29-2021 19:27 - last edited on ‎03-30-2021 07:20 by Fitbit Moderator

‎03-29-2021 19:27 - last edited on ‎03-30-2021 07:20 by Fitbit Moderator

Versa stopped working and is now blank. How can I fix it?

 

Moderator Edit: Clarified subject

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‎03-30-2021 07:26 - edited ‎12-15-2023 10:01

‎03-30-2021 07:26 - edited ‎12-15-2023 10:01

Hi there, @howdj39. Welcome to the Community Forums. 

Have you tried charging your Versa? It seems like it may have ran out of battery. I'd recommend charging it around 1-2 hours to see if it responds after that period of time. If it doesn't, please see Why isn't my Fitbit device's battery charging? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-30-2021 07:26 - edited ‎12-15-2023 10:01

‎03-30-2021 07:26 - edited ‎12-15-2023 10:01

Hi there, @howdj39. Welcome to the Community Forums. 

Have you tried charging your Versa? It seems like it may have ran out of battery. I'd recommend charging it around 1-2 hours to see if it responds after that period of time. If it doesn't, please see Why isn't my Fitbit device's battery charging? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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