Versa 2 won't scroll

[Jkh105]

My versa 2 won't scroll of the main screen. I can restart it and it will work for a little and then start the problem again. 

[MarreFitbit]

Hi there @Jkh105, welcome to the Community Forums. Thanks for restarting your Versa 2 prior to contacting us. 

I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you. 

[Bartoaga]

I'm having the same issue. Ive only had my versa 2 for just over 2 months 

[Dawson895]

I am having several issues with my Fitbit and very disappointed.  For the cost of these there should not be such a struggle to get it to work.  

[DaddyP0507]

Won’t scroll off main screen.

[kateb87]

I have the same issue and I've only had mine for ❤️ weeks

[Chambs]

Can I get an update on this issue as well. I cant scroll off the main screen and I am getting random reboots along with buttons not responding. I am at the end of my patience with this device and currently shopping for a different smartwatch. 

[KimmaS]

Mine just started doing this too, and will randomly restart itself.  I did a factory reset and it worked for an hour and then started doing the same thing again. I've only had my versa 2  for a month so this is very frustrating, especially for how much these things cost.  

[NZFitnessNZ]

Ive got the same problem. Ive reset it, now the screen says Reset Fails, but I cant interact with the screen in any way. Its literally a couple of weeks old and cost $340!!!

[Fatgrillslim22]

Same her . No scrolling off the clock. Just got this a couple of months ago and it's in perfect condition.

[kateb87]

You have to send it back in. Use the help and they will walk you through
minor troubleshooting and then replace it.

[Dawson895]

They ended up having to replace mine. There is most definitely a problem
that they need to fix.

[jaylim]

Hi! I have the same problem and the scroll is not working even after reset pls help! - Jay Lim from Philippines

[Jowatch]

Restarted multiple times and it still will not swipe.please help

[Fefe23]

My versa 2 won't scroll. I have had it since Christmas. Please advise. 

[Wlms]

I'm having the same issue, can you please help?

[Wlms]

Hi, I'm having the same issue. Did you receive an update?

[NZFitnessNZ]

I wrote to fitbit and told them what was happening. They replaced it, there is no fix. It’s a fault with them and fitbit are aware of it. 

[Wlms]

Thank you so much! I'm in contact with them now.

[Wlms]

Thank you so much, I'm in contact with them now.