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Versa 2 won't setup - Stuck on Fitbit logo

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‎02-22-2021 13:27 - last edited on ‎02-22-2021 18:42 by Fitbit Moderator

‎02-22-2021 13:27 - last edited on ‎02-22-2021 18:42 by Fitbit Moderator

So I just got the versa 2 and I went through the steps to set up and sync to my Android (Samsung Note 10). I have the Fitbit app already set up on my phone and got through the instructions to sync and connect to wifi. However, the watch is only displaying the logo while on and off of the charger. Not sure how to fix and have been trying for hours. Any ideas? 

 

Moderator Edit: Clarified subject

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‎02-22-2021 18:42 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

‎02-22-2021 18:42 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Hi @FeFe-Fit, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-22-2021 18:42 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

‎02-22-2021 18:42 - last edited on ‎08-30-2024 09:44 by Fitbit Moderator

Hi @FeFe-Fit, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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