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Versa 2 won't setup with iPhone 11.

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‎10-04-2020 08:49 - last edited on ‎10-04-2020 17:42 by Fitbit Moderator

‎10-04-2020 08:49 - last edited on ‎10-04-2020 17:42 by Fitbit Moderator

New Versa 2, won't pair with my iPhone.  I get messages but can't control music.  Have contacted Help 3 times and no fixes.  Ready to return it and get an Apple SE.  Would rather pay more for something that actually works!

 

Moderator Edit: Clarified subject

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‎10-04-2020 17:41

‎10-04-2020 17:41

Hi @CTmom, welcome to the Community Forums!

 

Thanks for your post and for the details that were shared, I understand how frustrating this matter can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎10-05-2020 05:08

In response to RicardoFitbit

‎10-05-2020 05:08

Still won’t pair.

Sent from my iPhone
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