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Versa 2 won't show my steps

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‎04-07-2023 06:18 - last edited on ‎04-07-2023 06:46 by Fitbit Moderator

‎04-07-2023 06:18 - last edited on ‎04-07-2023 06:46 by Fitbit Moderator

Versa 2 

screen is showing km and calories, no clock face or steps, etc

 

 

Moderator Edit: Clarified subject

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‎04-07-2023 06:46 - edited ‎06-17-2023 10:40

‎04-07-2023 06:46 - edited ‎06-17-2023 10:40

Hi there, @Ruja. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, may I know if your Versa 2 is syncing your data to the Fitbit app? Are your steps showing up there? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-07-2023 06:46 - edited ‎06-17-2023 10:40

‎04-07-2023 06:46 - edited ‎06-17-2023 10:40

Hi there, @Ruja. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, may I know if your Versa 2 is syncing your data to the Fitbit app? Are your steps showing up there? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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