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Versa 2 won't start

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‎12-15-2019 06:13

‎12-15-2019 06:13

I just got a Fitbit Versa 2 as an early Christmas present. Charged it all night. I'm trying to update the software (going in 3 hours), but it's not doing anything. It seems to be stuck in the icon mode. I reloaded the app, turned my phone off & on, etc. Still nothing but the icon on the Versa 2. Any suggestions on how to get my Versa 2 working would be appreciated.

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‎12-15-2019 11:33

‎12-15-2019 11:33

What phone are you using? Is it on the Approved Devices list?

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‎12-16-2019 06:17

In response to SunsetRunner

‎12-16-2019 06:17

I have a LG-M327 Android. It finally downloaded the update (the 20 minute update took 3 hours!), and the Fitbit Versa 2 started up. 

Thanks!

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