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Versa 2 won't swipe

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‎02-19-2020 12:41 - last edited on ‎02-20-2020 10:13 by Fitbit Moderator

‎02-19-2020 12:41 - last edited on ‎02-20-2020 10:13 by Fitbit Moderator

My versa 2 won't swipe and show any of my apps. I cant swipe down for notifications and I can't get my stats. I have restated my fit but multiple times. Changed to fitbit face from my phone and restated my phone app. I just need some Help. Is there something else I can try? 

 

Moderator edit: updated label

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‎02-20-2020 10:11 - last edited on ‎09-21-2024 10:44 by Fitbit Moderator

‎02-20-2020 10:11 - last edited on ‎09-21-2024 10:44 by Fitbit Moderator

Hi @NicoleJess. Welcome. It's great to see you here in the forums.

Thanks for letting me know about your Versa 2 and the steps tried prior posting. You did a fantastic job! Since the screen on your Versa 2 is still unresponsive, I've got in touch with our Support team so they can create a case and give you a hand. They'll send you an email shortly with more details, keep an eye on your inbox.

By the way, I’ve moved your post to the Versa board as there are more chances for you to get an answer to your post here.

I'll be around if you need anything else.

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