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Versa 2 won't sync after update

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‎01-24-2021 19:07 - last edited on ‎01-24-2021 20:06 by Fitbit Moderator

‎01-24-2021 19:07 - last edited on ‎01-24-2021 20:06 by Fitbit Moderator

Hi

 

I updated my software over the weekend and now my Versa 2 won't sync with the fitbit app on my Pixel phone.  It's counting steps on the device itself, but it's not showing in the app.

 

Suggestions on how to remedy this?  I'm trying to (re)set up wifi settings, but keep getting a circle of doom.  I've unlinked it to my phone via bluetooth, but now it won't reconnect, despite finding it in the list of bluetooth connections available.  I've also restarted it.  Rather frustrating, to say the least.

 

Hopefully someone has a solution to my current woes! 😛

 

Cheers

 

Zoe

 

Moderator Edit: Clarified subject

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‎01-24-2021 20:06

‎01-24-2021 20:06

Hello @storm.cloud, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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