Versa Lite connection difficulties

[SunsetRunner]

My versalite has gone haywire , won't sync, pair to my android phone,won't do anything I want to do , I think the last update had virus or some malware fitbit IT should look into this. I hope I'm the only one having this problems or theirs going to be a lot of very unhappy customers.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @SunsetRunner, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.