Versa 2 won't sync and screen shows "Data not cleared, Sync & Tried and again"

[mrsbecmar]

After installing most recent update, my Versa 2 won't sync.

I have tried all suggestions in the threads, including factory reset 5 times. The only thing I can get is data not cleared sync again. I have gotten to the point where it's trying to download new device,  but won't go any further. 

No contact information anywhere for support. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @mrsbecmar, welcome to the Community Forums. I'm sorry to hear about the recent issues you've been having with your Versa 2. Thanks for the details provided in your post and for your efforts in trying to fix the syncing difficulties prior to posting here. 

Please note that the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Tried and again") usually appears when you've performed a factory reset without first unpairing the watch. Said so, please try the steps below: 

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Give this a go and let me know if the issue persists. I will be glad to create a support case on your behalf. We're sorry for the hard time you had while reaching our Support Team, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[mrsbecmar]

I have gotten in touch with customer service just now.
I worked with a wonderful Fitbit representative named Joann.
I have a replacement watch ordered.
Thank you

[MarreFitbit]

Hey @mrsbecmar, thanks for the update. I'm glad to hear that our Support Team helped you to get back on track. 😉

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!