Versa 2 won't sync anymore

[Pralene]

I followed all the instructions. I restarted my Fitbit. I turned my Bluetooth on and off. I deleted the app on my phone and then added it. I’ve done everything I was told to do and it will not sync.

Moderator Edit: Clarified subject

[Guy_]

HI @Pralene - unless the watch has a fault try the following procedure.

Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

If this still does not help remove the watch from the phones Bluetooth and in the Fitbit App click profile photo and "+Set up a Device"

[MarreFitbit · Accepted solution]

Hi there, @Pralene. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. @Guy_ Thanks for your help!

In addition to the steps you've done, please try the following in the order listed (even if some of them you've tried already):

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.