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Versa 2 won't sync my data with the Fitbit app

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‎11-06-2023 08:54 - last edited on ‎11-07-2023 02:22 by Fitbit Moderator

‎11-06-2023 08:54 - last edited on ‎11-07-2023 02:22 by Fitbit Moderator

My versa 2 will not update numbers to the app, only calories are showing.

Moderator Edit: Clarified subject

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‎11-07-2023 03:13

In response to Guy_

‎11-07-2023 03:13

Hi there, @Kevin1024. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not syncing your data with the Fitbit app. 

As a first approach, I suggest following the tips and recommendations provided by @Guy_. As per the description you shared with us, most likely you're running into syncing issues, so those steps should do the trick. 

In case you still have issues after trying them, please see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎11-06-2023 23:01

‎11-06-2023 23:01

Hi @Kevin1024 - your watch is not syncing. This can happen with the new app.

To get things working better try Logout of the Fitbit App and swipe off the active window and in Android clear the storage cache and force stop it and then restart the phone.

Make sure there are no other devices running the Fitbit App switched on.

Restart the watch by holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Login and wait for any pair, link or Fixit prompts and sync.

Author | ch, passion for improvement.

Best Answer
0 Votes

‎11-07-2023 03:13

In response to Guy_

‎11-07-2023 03:13

Hi there, @Kevin1024. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2 is not syncing your data with the Fitbit app. 

As a first approach, I suggest following the tips and recommendations provided by @Guy_. As per the description you shared with us, most likely you're running into syncing issues, so those steps should do the trick. 

In case you still have issues after trying them, please see Why won't my Fitbit device sync?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer