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Versa 2 won’t sync or pair

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‎08-31-2020 21:25 - last edited on ‎09-01-2020 07:11 by Fitbit Moderator

‎08-31-2020 21:25 - last edited on ‎09-01-2020 07:11 by Fitbit Moderator

This has been a problem for weeks now. I’ve had to reboot the Versa daily to manually sync it with the app. I decided to try to permanently fix this by selecting “forget this device” on the app and disconnecting it from Bluetooth and starting all over. No dice. Even tried on my other cell phone. Downloaded the app and tried to start all over. Now it won’t connect on either device at all! Haven’t had this Fitbit even one year. I’m stuck. 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-01-2020 07:14

‎09-01-2020 07:14

Hi there @KarlyEBarr, welcome to the Community Forums. I'm sorry to hear about the syncing and pairing difficulties you've been having with your Versa 2. I appreciate your time and efforts while trying to fix those issues prior to posting here. 

 

I've seen you contacted our Support Team regarding this situation and they already helped you to get it solved. 

 

I'll be around if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


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‎09-01-2020 07:40

In response to MarreFitbit

‎09-01-2020 07:40

I contacted support twice this morning. First time, great customer support. Second time, horrible!!! 

I was sent a return shipment label and will get a replacement due to the pair issues, but the customer service left such a bad taste that I’m contemplating the Apple Watch. 

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‎09-16-2020 09:51

In response to MarreFitbit

‎09-16-2020 09:51

Hey there. Maybe you can help?  My Fitbit was received last Tuesday according to FedEx.  I’ve emailed customer service twice now. I still haven’t received the standard “we’ve received your Fitbit...” email.  It’s been over 2 weeks that I’ve been without my device and no ETA on the replacement.  Help!

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