Versa 2 won't sync or stops working when it does

[SamMoe]

My versa 2 will go a week or two with out syncing. when I finally get it to sync the device doesn't work. screen goes black, green lights don't flash, and the button will not wake it up. A month ago it was working very well.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SamMoe.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following the complete troubleshooting instructions including a restart in this help article: Why isn't my Fitbit device's battery charging? For complete tips to resolve the syncing issue, see Why won't my Fitbit device sync?

Hope this helps. 

[joancoby]

I have tried all of the resets.  It seems that every time I charge the battery on my Versa 2 it looses connection.  It doesn't record sleep hours, Pulse, Heart rate etc.  Now it will no longer stay connected to Noom. I've never had this issue with previous Fitbit watches of which I have owned 3.  I need assistance to replace this one. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @joancoby.

Thank you for joining the thread and sharing the issues you're experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. I was able to see that you have already contacted our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

See you around.