Versa 2 not syncing

[Rmurray]

I've had issues the last few days trying to sync. I'm unable to see the weather, my agenda, etc. I've reviewed past posts regarding syncing issues, but those have not resolved my issue. App and Versa 2 are up to date. 

[RicardoFitbit · Accepted solution]

Hello @Rmurray, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which phone are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Once the syncing issue gets resolved, your Weather and Agenda apps will update.

Let me know if further assistance is needed and if you have any additional questions.

[Rmurray]

Hi Ricardo, thank you so much for your direction! I was able to follow the steps from the "Why wont my Fitbit device sync?" - I think there was an issue with the bluetooth/syncing after a recent update. 

[RicardoFitbit]

You're welcome @Rmurray, your reply is also appreciated.

I'm happy to know that your issue was resolved after trying the troubleshooting steps that were shared on my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[anna_leah]

Hi @RicardoFitbit! I have the same issue with my Versa 2.  I just got this watch last March 2019.  I really love the watch however recently i have been having issues syncing.  The problem seems to be intermittent.  Sometimes it would connect but it wouldn't last long.  I even restored to factory settings but i am unable to configure the again because the phone is unable to detect the watch.  I am using iPhone 11 and the iOs is updated to the latest version.  Is there any service center here in Singapore? 

[RicardoFitbit]

Welcome aboard @anna_leah, thanks for bringing this to my attention.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before sharing your experience. Since you tried our factory reset procedure, can you please confirm that your Versa is paired with your Fitbit account? Or are you having difficulties with this process? Also, for us to move on, kindly confirm if you already tried the troubleshooting steps that were shared on my previous post. Unfortunately we do not have any service center located in Singapore, however, I'll be here waiting for your reply to get you back on track.

Looking forward to your response.

[anna_leah]

Appreciate your response @RicardoFitbit. I am unable to pair my Versa with my fitbit account.  I have tried the troubleshooting steps you mentioned in your previous post but still unsuccessful.  ☹️

[RicardoFitbit]

You're welcome @anna_leah, your reply is also appreciated.

I'm sorry to know that you're unable to setup your Versa with your account. To fix this, please check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed. 

[FoxyChick]

This is a new replacement and syncing is terrible. 

Moderator Edit: Content

[RicardoFitbit]

Welcome aboard @FoxyChick, it's a pleasure for me to assist you with your syncing issue.

I suggest you to check how to sync your device here and see if everything is correctly set it up. Then, please move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know if the issue persists.

I'll be around.

[VeronikaL]

I have been having issues with my Versa 2 staying connected. When I open the app and sync manually it works fine but then it stops syncing again the next day. This means Alexa is not working and I don't get notifications anymore. There used to be a setting "All day sync" with previous versions of the app which I don't see? What do I need to do to force the watch to sync all the time without the need to reopen the Fitbit app?

[RicardoFitbit]

Welcome aboard @VeronikaL, it's a pleasure for me to help you with your concern.

Let me share with you that in order to improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life?

In regards the Alexa and notifications issues, can you please share with me more details? Which phone are you using with your Versa 2? When was the first time you experienced this situation? Are you not receiving notifications at all or just one type? (I.e. you do receive phone call notifications but not text).

I'll be waiting for your reply so we can move on.

[VeronikaL]

I am using a Motorola One Zoom phone, app is up to date.

I receive notifications fine when my Fitbit is syncing, but it stops
syncing automatically without me opening the app.

Example: the other day I wanted to use Alexa and got the message that I
need to sync with the app to use Alexa. When I opened the Fitbit app all
the notifications came flooding in and it synced fine. It's not a problem
that some notifications work and others don't, all of them stop working as
if the app and Fitbit are not connected.

I noticed this problem maybe a few weeks ago, I opened the app and it said
Last synced 10 days ago. I didn't quite figure out when it stops syncing,
but in some circumstances it stops and doesn't restart until I manually
open the app on my phone.

[RicardoFitbit]

Your update is appreciated @VeronikaL, thanks for the details that were shared with me.

Let me share with you that the Motorola One Zoom phone is not listed as a compatible device with our products and services and this is the reason why you might be experiencing some connection difficulties with your Versa 2 and the Fitbit app. That said, can you please make sure that the Fitbit app is enabled to run in the background of your mobile device? Also, please check if power management is disabled for the Fitbit app.

I'll be here if further assistance is needed. 

[MarisaH.]

Hi! I've tried all of the manual restarts, both my versa 2 and my phone. I unpaired my versa and tried to pair it again to my phone but my phone doesn't even recognize the versa as a bluetooth device... I removed it from the app and it can't find the watch there either. It was working fine until, maybe a week ago? I'm kinda at my wits end haha... I'm pretty sure it's busted??? Any help is appreciated. Thanks :')

[RicardoFitbit]

Hi @MarisaH., welcome aboard.

Thanks for bringing this to my attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To further investigate, can you please let me know which phone are you using with your Versa 2? Are you using other Bluetooth devices at the same time? Lastly, did you experience this situation in the past or is it the first time? In the meantime I receive your reply, please try the steps that were shared on this post and let me know how it goes.

I'll be waiting for your reply.

[RetroFit]

1. Can you kindly point us to a list of 'supported devices' please. Is this prominent on your website so that potential customers can check it _before_ purchasing a device that then they are told they can't actually rely on after wasting time combing support forums?

2. If a device is not supported, why are you offering the APP in Google Store and why is there no warning letting users know that they may be offered a sub-par experience?

[RicardoFitbit]

Hi @RetroFit, welcome aboard.

The Fitbit app is compatible with most popular phones and tablets. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems:

• Apple iOS 12.2 or higher
• Android OS 7.0 or higher 
• See additional tips for Android phones and tablets.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

See these guidelines for more information about setting up Fitbit products and services. You can set up certain devices with the Fitbit app for Windows 10, but our latest products require an iPhone or Android phone.

Let me know if you have any additional questions.

[lorrainekeane]

I seem to be having trouble syncing my versa on the app also. I have followed the steps and unpaired the device, turn on/off etc it works for 24hrs and then same thing.  Very frustrating. Only thing i can do is turn off bluetooth and then turn back on again. can you please look into this. I am using samsung a30.  This isnt the first time i have had this problem but it has however got increasingly worse.  Phone software is up to date as is app.  Fitbit Versa is only 6months old so i cant believe its problem with device more app problem.  As i do alot of tracked walks/runs when the device and app dont sync it doesnt track my routes.

[RetroFit]

@RicardoFitbitearlier in this thread you stated that "Motorola One Zoom phone is not listed as a compatible device with our products and services". Can you clarify where in the list you've provided would one find this information.

I also can't help noticing that your reply fails to answer my second question regarding your providing the app on devices you allegedly know not to be compatible with your products.