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Versa 2 won't sync with Xiaomi Redmi Note 10 Pro

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‎09-10-2021 11:46 - last edited on ‎09-10-2021 13:31 by Fitbit Moderator

‎09-10-2021 11:46 - last edited on ‎09-10-2021 13:31 by Fitbit Moderator

I have just got a new Xiaomi Redmi Note 10 pro and cannot make my Fitbit Versa 2 synch with it. it keeps saying "synch in progress".... Any ideas what to do?

 

 

Moderator Edit: Clarified subject

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‎09-10-2021 13:34 - edited ‎12-22-2023 09:16

‎09-10-2021 13:34 - edited ‎12-22-2023 09:16

Hi there, @Smilla99. Welcome to the Community Forums. Thanks for the details provided in your post. 

As a first approach, please make sure that your Xiaomi Redmi Note 10 Pro meets the requirements listed here.

Also, it seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-10-2021 13:34 - edited ‎12-22-2023 09:16

‎09-10-2021 13:34 - edited ‎12-22-2023 09:16

Hi there, @Smilla99. Welcome to the Community Forums. Thanks for the details provided in your post. 

As a first approach, please make sure that your Xiaomi Redmi Note 10 Pro meets the requirements listed here.

Also, it seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

  • Unpair your Versa 2 from your old phone's Bluetooth and also from the new phone.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-15-2022 23:44

‎06-15-2022 23:44

Hi, I am also looking to get this phone and have a versa 2. Did you manage to resolve this issue?

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