Versa 2 won't sync

[joanabferrao]

hello

i have a versa 2 watch and android phone, despite having on and off problems with sync it was ok, for the past 2 days my versa doesnt seem to sync with my phone

i tried changing settings on both my phone and watch, at this point i decided to reset factory settings on mt watch and rety do add it as a new device, and still cant connect bot

I have been looking for solutions online and havent found one.

Can someone help?

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @joanabferrao, welcome to the Community Forums. Thank you so much for troubleshooting the syncing difficulties with your Versa 2 prior to contacting us. 

While reading your post I was wondering if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd like you to confirm if you've followed all the steps provided in the help article: Why won't my Fitbit device sync?

If so, let's try turning off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Fitbit app > Background restrictions or Background limits.

Then, disable battery limitations:

1. Go to Settings > Apps > Fitbit app > Advanced > Battery > Battery optimization
2. Change view to All apps
3. Search for Fitbit app
4. Choose Not optimized

Please give the steps above a try to improve syncing with your tracker. Keep me posted, I'll be around.

[SunsetRunner]

I have a Honor 6X which is on your list saying it works. However, I've had so many problems getting this to work since I got it. It started working kinda ok for a little bit. Since, Jan 31 it will not let me sync. I've tried turning my phone off and back on, loging out and back in on the Fitbit app, completely removing the watch from my account and adding it again. Tried it on data and wifi, phone and computer. I have no clue what to do next besides trash this app and sell the watch.

[MarreFitbit]

Hi there @SunsetRunner, welcome to the Community Forums. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Versa 2 and your time while troubleshooting the syncing difficulties. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[TeacherHeatherW]

I have a Sumsung S10e and when I set up the Versa 2, it worked great.  Last week it stopped allowing texts to come through and everything just comes up as unknown caller.  It won't pair at all.  It sometimes comes up in the bluetooth list, but when I try to pair, it just circles for a moment and then goes back to the list to pair.  Some of the steps listed in this advice are not even options on my phone.  

[SunsetRunner]

You understand you aren't even referring to the same device and y'all offer no actual help.