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Versa 2 won't sync

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‎01-26-2021 21:35 - last edited on ‎01-27-2021 16:57 by Fitbit Moderator

‎01-26-2021 21:35 - last edited on ‎01-27-2021 16:57 by Fitbit Moderator

Versa 2 will not sync and now won't pair with my phone. Looks like a lot of people are having the same issue. I have done everything to get if to work

 

Moderator Edit: Content

Moderator Edit: Clarified subject

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‎01-27-2021 16:57

‎01-27-2021 16:57

Hi @Overthisgarbage, welcome to the Community Forums.

 

Thanks for letting us know about this issue and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that here at Fitbit we are aware of the syncing issue that's affecting our users, currently working to resolve it and hope to have a fix pretty soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

 

We're sorry for any trouble, appreciate your patience and look forward to getting you back on track as soon as possible.

 

Please let me know if there's anything I can do to assist you in the meantime.

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‎01-27-2021 16:57

‎01-27-2021 16:57

Hi @Overthisgarbage, welcome to the Community Forums.

 

Thanks for letting us know about this issue and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that here at Fitbit we are aware of the syncing issue that's affecting our users, currently working to resolve it and hope to have a fix pretty soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

 

We're sorry for any trouble, appreciate your patience and look forward to getting you back on track as soon as possible.

 

Please let me know if there's anything I can do to assist you in the meantime.

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