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Versa 2 won't sync

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‎04-18-2022 18:57 - last edited on ‎04-19-2022 08:16 by Fitbit Moderator

‎04-18-2022 18:57 - last edited on ‎04-19-2022 08:16 by Fitbit Moderator

For the past month every time I exercise and am done, my Versa 2 won’t sync and I have to restart it. I have tried turning my phone off, unpairing it with Bluetooth but every day it is the same issue. I am able to get it to sync only after I’ve turned it off and on again. Has anyone else had this issue?

 

Moderator Edit: Clarified subject

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‎04-19-2022 08:17 - edited ‎12-31-2023 08:09

‎04-19-2022 08:17 - edited ‎12-31-2023 08:09

Hi there, @JodiNR. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-19-2022 08:17 - edited ‎12-31-2023 08:09

‎04-19-2022 08:17 - edited ‎12-31-2023 08:09

Hi there, @JodiNR. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa 2 automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer