Versa 2 won't sync

[Kissya]

Versa 2 won't sync to phone just stopped today can't get it to sync 

What to do?

Moderator Edit: Clarified subject

[NellyG]

Hi @Kissya Have a look at THIS Help Article on syncing issues. I hope you get it working again.

[MarreFitbit · Accepted solution]

Hi there, @Kissya. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

As a first approach, please follow @NellyG's suggestions. If the issue persists, please try the following:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.