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Versa 2 won't sync

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‎11-07-2024 16:22

‎11-07-2024 16:22

Ever since the new update my versa 2 watch will only connect to my phone for a few hours a day. After that, I have to completely unpair and uninstall the app to maybe get it to work. It will not sync any data or give me any notifications.

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‎11-08-2024 08:21

‎11-08-2024 08:21

Hi there @Slmurphy44! Welcome to the Fitbit Community!

Thank you for letting us know about this situation and for all your efforts.

Can you please check which Fitbit app version your phone has? 

I suggest you try to follow these steps:

  1. Update the Fitbit App to 4.28.3
  2. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
  3. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
  4. Restart your phone.
  5. Open the Fitbit app and re-add the SmartWatch (via the Devices icon, top left). How do I set up my Fitbit device? 
  6. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync. 
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