Versa 2 won't sync

[Carebear83]

Is any one else having an issue with fitbit Versa 2 not syncing and won't let me restart or reinstall on my Android phone?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Carebear83. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is still not syncing. I understand your concern, I will do my best to help you with this!

Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing syncing issues, I'd recommend upgrading to the FitBit App since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update your Fitbit app and still encounter a syncing issue, I suggest you restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.