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Versa 2 won't sync

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‎01-22-2021 10:50 - last edited on ‎01-22-2021 15:11 by Fitbit Moderator

‎01-22-2021 10:50 - last edited on ‎01-22-2021 15:11 by Fitbit Moderator

My Versa 2 stopped syncing to my phone 2 days ago. Prior to that it was fine. I've restarted the phone and the Versa2.

 

Moderator Edit: Clarified subject

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‎01-22-2021 15:12 - edited ‎01-10-2024 11:57

‎01-22-2021 15:12 - edited ‎01-10-2024 11:57

Hello @vbrown307! Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-22-2021 15:12 - edited ‎01-10-2024 11:57

‎01-22-2021 15:12 - edited ‎01-10-2024 11:57

Hello @vbrown307! Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

 

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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