Versa 2 won't sync

[SunsetRunner]

My watch wont since. I have tried everything. I turned it off, reset it, uninstall it as a Bluetooth option now it won't connect back up. My watch is acting as if its not a blue tooth option. If i do get it to connect by a miracle it will say connecting and just keep spinning. Any suggestions? Help please. 

Moderator Edit: Clarified subject

[hskit]

I haven't got any help, sorry. But mine is doing the exact same thing and I've tried every single bit of advice I can find online.

[Guy_]

Probably best to contact Fitbit Support directly. They may be able to help you.

[MarreFitbit]

Hello there @SunsetRunner @hskit, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. This is because the app is not optimized to that device and any change could impact the performance.

That being said, confirm that you both have followed the troubleshooting steps provided here Why won't my Fitbit device sync?. Also, if you both are on Android devices, check What should I know about using the Fitbit app on my Android phone?

Keep me posted. 

[hskit]

It was working fine two days ago so unless the update suddenly makes the Versa incompatible with Samsung, the phone isn't the problem.

And I've already done all that. I've tried literally every single bit of information on the help pages that looked like it might work, yesterday and today. None of it worked.

[MarreFitbit]

@hskit Thanks for confirming that you've followed the steps above. 

Regarding your inquiry, may I know the model/brand of the mobile device you're syncing with? 

[Beth.]

I'm having the same problem did everything I could find. My wifi off on my versa2 maybe that's the problem? I did the full factory reset... of course Update failed. I also have a Samsung mines the A10e. 

[Ashwebgirl]

Same EXACT problem with the same phone. Did every trouble shooting option they have available and nothing works. Wont connect to wifi after trying everything as well.  Worked fine before 9:00am EST yesterday then the update hit and nothing works. I dont think it's the phone or versa 2, it's the update that has the problem. Please fix the update fitbit! 

[TerryD75]

TerrD75

I have the same phone and it hasn't synced since 01/21/31 at 4:30 pm

I have did everything asked but it still doesn't sync. I received the Fitbit for Christmas. What are my options?

[hskit]

It's a Samsung. Not an old one, either, and has been working fine until this update got forced on us.

[TerryD75]

Mine worked fine until update as well.
The only I have found is I just went to about my phone am it says the wifi
is off but I haven't yet figured out how to turn it on, on the Fitbit. Any
suggestions?

[hskit]

I've just 'fixed' mine by borrowing my partner's phone to run the update, then attaching it back to mine.

If you don't have access to another phone then *shrug*. Hope you can get it sorted somehow!

[gi68801]

Just a fyi...I have a Versa Lite and it hasn't synced since Wednesday 20th at 425pm and it won't. I'm thinking a Fitbit issue. 

[gi68801]

My Versa Lite hasn't synced since Wednesday so pretty sure it was the fitbit updates. 

[lettej]

Me too.  I updated my Versa last night and today it won't sync.

[Guy_]

@lettej 

Okay lets check your current versions

What phone do you have?

What is your watch firmware version now?

On the watch

Swipe left

Click on Settings

Scroll & click on About

Version near the top

What is your Fitbit app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

If your Fitbit App version isn't 3.37.1 then please go to the Play Store look for Fitbit and update the Fitbit app.

Then restart both phone and watch.

[lettej]

My App version is right and my fitbit was updated yesterday so I tried restarting everything again and it's all working properly for now.  It's happened to me before where it just disappears from my bluetooth and can't be seen by my phone.

Anyway, thank you for your help.

[Qwerty2]

Happened to mine also logged in on computer removed my Fitbit from dashboard then on phone set it up again it gave me a code 4 digits then started syncing and updating,think this lasted a week now gone again.

[Guy_]

@Qwerty2 

There has been a problem with the app

Its important to check you have the latest version

What is your Fitbit app version currently?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

If your Fitbit App version isn't 3.37.1 then please go to the Play Store look for Fitbit and update the Fitbit app.

[TerryD75]

My version is 35.72.1.9. Is this okay or should I go back to the one
you have?
Thanks for your help.